We’ve worked to protect the interests of our members for more than 20 years. With a history rooted in maritime, we are keenly aware of the challenges faced by waterfront employers and have carefully built services and teams to directly meet those needs.
Longshore is our specialty, so our members can rest assured their unique exposures are being handled by experts.
We creatively tailor programs to meet members’ needs, and ensure they are awarded rates that accurately reflect their individual performance.
Performance-Based, Transparent Approach
Our underwriters engage in transparent, open dialogue with members and brokers about how their unique exposures, claims, and safety culture factor into the rating of their account. By showing our members how we determine their rate, they have more power to improve performance and potentially reduce costs.
For members with larger premium contributions, we offer a unique product that allows them to pay premium on their actual loss performance for the year. Since this results in a rate calculation based on individual performance, there are real opportunities for them to control the bottom line.
When an employee is hurt on the job, we understand the importance of getting them back to work. Our dedicated team of claims specialists
AEU claims specialists handle no more than 75 cases at a time — less than half of the industry standard — so that they can fully focus on taking care of our members. They maintain regular communication with employers, injured employees, and medical providers to resolve claims quickly and effectively.
When claims are outsourced to a third party, they become a source of revenue for the provider. At AEU, we handle claims in-house so our focus remains on achieving the best possible outcome for our members, not boosting profits. Whether a policy is covered under USL&H, State Act, or MEL, you can be confident that you’ll have one dedicated AEU claims specialist handling jurisdictional issues and negotiations.
Members have access to real-time claims information through an online claims management system, empowering them to be active participants in the claims process. York Claims Expert (YCE) is a secure, confidential system that allows employers to view claims details, identify accident trends, and implement control measures.
AEU's dedicated medical management team works with members to drive down critical claims costs while ensuring a higher quality of care for employees through a holistic approach to claims handling.
We’re committed to
Our members benefit from individualized loss control inspections, safety program reviews, accident prevention training, mock OSHA inspections, analyses of accident trends, and web-based safety resources — just to name a few. AEU's loss control managers have extensive experience and use their first-hand knowledge to help members make smart safety decisions.
We care about our members’ safety — so much so that we’ve created a way to quantify it. Our proprietary AEU Safety Benchmark serves as a performance benchmark against industry peer groups, the ALMA membership, and a member’s own history. With information on how their Safety Benchmark was determined, members are empowered to improve by creating a safer workplace.
Our members benefit from valuable safety resources available on our members-only website. These tools are intended to help build stronger safety programs for organizations of all sizes.
AEU makes it a point to celebrate a commitment to safety. The AEU Safety Awards have become a competitive and coveted industry-wide award program.
Whether it’s providing real-time access to account performance metrics through our AEU Compass® dashboard or engaging our ALMA Member Advisory Council to better understand the needs of members - we’re committed to your success.