In July, 2009 the AEU dedicated claims unit formerly known as the FARA ALMA Branch became American Equity Risk Services, LLC (AERS). AERS is a new joint venture company owned by The American Equity Underwriters, Inc. (AEU) and F. A. Richard & Associates, Inc. (FARA).

AERS gives AEU and FARA a more direct connection as it relates to our claims adjusting and further enhances our team approach which is designed to further reduce claims, drive down premiums and ultimately retain long-term clients.

AERS adjusters use the Internet Claims Expert (iCE) system backed up by FARA's 16+ years of experience in developing and supporting claims management systems. Members may obtain read-only access to their claims by contacting their claims account manager at 866.AEU.USLH (866.238.8754).

Highlights Include:

• 24/7 claim reporting with immediate claim confirmation and assignment
• Web access to claim progress notes, reserves, payments, digital images, etc.
• Business intelligence to manage each claim to a low-cost, high satisfaction result
• Loss data served directly to authorized users via Microsoft Excel file formats for end-user analysis

AERS UNIT
3838 N. Causeway Blvd
Suite 2424
Metairie, LA 70002

888.285.2562 toll free
504.834.5041 fax

More information about FARA
iClaims Expert (iCE)